1. Return Policy

  • Customers have a right of return of 14 days from receipt of their order to return the products purchased.
  • To be eligible for a return, the item must be unused, in its original condition and in its original packaging.
  • Consumable products must be returned new, unopened and in their original packaging.
  • Return costs are the responsibility of the customer.

2. Return Procedure

  • Before returning a product, the customer must contact 8Store at [Email Address] to obtain a return authorization.
  • The customer must provide the order number, the description of the items to be returned and the reason for the return.
  • Once return authorization has been granted, the customer must send the products to the address specified by 8Store .

3. Refunds

  • After receipt and inspection of the returned items, 8Store will send an email to notify the customer of the approval or rejection of their refund.
  • If the refund is approved, it will be processed and a credit automatically applied to the customer's credit card or original method of payment, within a certain number of days.

4. Non-Refundable Items

  • Certain types of items are non-refundable, such as consumable products that have been opened or used.
  • 8Store reserves the right to refuse the return of any item that does not comply with the return conditions.

5. Exchanges

  • Exchanges are only offered for defective or damaged items.
  • If a customer wishes to exchange a defective or damaged item, they should contact [Email Address].

6. Reimbursement Deadlines

  • If a refund is due, 8Store will aim to process it within 14 business days of receipt of the returned item.